Terms & Conditions

DISTANCE PURCHASE AGREEMENT

This Distance Purchase Agreement governs the purchase of goods through the KLIKSHOP online store and is concluded between SIA "Klikshop" (hereinafter referred to as the "Seller") and the person placing an order (hereinafter referred to as the "Customer").

1. GENERAL PROVISIONS

By placing an order on www.klikshop.lv, the Customer confirms that they have read and accepted this Distance Purchase Agreement, the Privacy Policy, Return Policy, Delivery Information, Payment Information, and other information published on the website.

The Agreement shall be deemed concluded when the Seller confirms the order or issues an invoice to the Customer.

The terms and conditions applicable to the Customer's order shall be those in force at the time the order is confirmed by the Seller.

The Seller reserves the right to modify the website content, product assortment, prices, service conditions, and this Distance Purchase Agreement. Changes become effective upon publication on the website and shall not apply to orders already confirmed by the Seller.

2. SELLER INFORMATION

SIA "Klikshop"
Registration No.: 40203390321
Address: Grenču iela 2E, Rīga, LV-1029, Latvia
Phone: +371 23177888
E-mail: info@klikshop.lv

3. PRODUCTS AND PRODUCT INFORMATION

The Seller offers doors, door hardware, door handles, hinges, sliding systems, automatic drop seals, safes, glass door fittings, and related products.

Photographs, visualizations, technical specifications, descriptions, and product images are provided for informational purposes only.

While every effort is made to ensure accuracy, the Customer acknowledges that product colour, shade, wood grain, surface texture, gloss level, material pattern, and other visual characteristics may differ slightly from images displayed on electronic devices, printed catalogues, samples, or manufacturer materials.

Such minor differences shall not be considered product defects and shall not constitute grounds for return, exchange, or compensation.

Before placing an order, the Customer is responsible for verifying the selected model, dimensions, colour, finish, opening direction, configuration, quantity, and any other relevant product specifications.

4. ORDER PLACEMENT

The Customer shall provide complete, accurate, and truthful information necessary for order processing, payment, delivery, and execution.

The Seller may request additional information required to fulfil the order, including dimensions, opening direction, finish, colour, configuration, delivery address, and contact details.

The Seller reserves the right to refuse or cancel an order if a product is unavailable, an incorrect price has been displayed, a technical error has occurred, delivery is not possible, inaccurate information has been provided by the Customer, or other objective circumstances prevent order fulfilment.

If an order cannot be fulfilled after payment has been received, the Seller shall inform the Customer and refund the amount paid for the unfulfilled portion of the order unless otherwise agreed by the parties.

5. CUSTOM-MADE AND SPECIAL-ORDER PRODUCTS

Custom-made and special-order products are products manufactured, ordered, adapted, modified, or configured according to the Customer's individual requirements.

These may include, but are not limited to:

• non-standard size doors;
• products manufactured according to Customer-provided dimensions;
• products with individually selected colours, finishes, or decorative elements;
• products with customised configurations;
• products specially ordered from a manufacturer or supplier for a specific Customer;
• products adapted to a specific project, opening, or technical solution.

The Customer acknowledges that such products may be manufactured or ordered specifically for them and are not intended for general resale.

The right of withdrawal does not apply to goods made to the Customer's specifications or clearly personalised goods, as provided by the applicable laws of the Republic of Latvia and the European Union.

Once a custom-made or special-order product has been confirmed, modifications may only be made with the Seller's consent and only if production, configuration, or supplier ordering has not yet commenced.

6. MEASUREMENTS AND TECHNICAL INFORMATION

If dimensions, drawings, photographs, opening directions, technical specifications, or any other information are provided by the Customer, the Customer assumes full responsibility for their accuracy and completeness.

The Seller shall not be liable for installation issues, additional costs, modifications, delays, or any other consequences resulting from inaccurate measurements, drawings, technical information, or product selections provided by the Customer.

The Customer is advised to review the information available on the "Measurements for Door Ordering and Installation" page before placing an order.

7. PRICES AND PAYMENT

All prices displayed on the website are in Euro (EUR). Unless otherwise stated, prices include applicable taxes.

Delivery, installation, measurement services, carrying services, and additional works may be charged separately and are not included in the product price unless explicitly stated.

Current information regarding payment methods, payment procedures, and company banking details is available on the "Order and Payment Information" page.

An order shall be considered paid only after funds have been received in the Seller's bank account or payment has been confirmed through another agreed payment method.

An unpaid order does not oblige the Seller to reserve products, begin manufacturing, place supplier orders, prepare goods, or arrange delivery.

8. DELIVERY

Manufacturing, preparation, and delivery times are estimates only and may vary depending on product availability, manufacturing schedules, supplier performance, logistics, seasonal demand, public holidays, and other circumstances beyond the Seller's reasonable control.

Current information regarding delivery conditions, estimated delivery times, delivery costs, collection options, and additional services is available on the "Delivery Information" page.

The Seller shall inform the Customer of significant delivery delays when such information becomes available.

The Customer is responsible for ensuring access to the delivery location and the ability to receive and unload the goods at the agreed time.

If delivery cannot be completed due to the Customer's actions or omissions, including absence, incorrect address information, lack of access, or refusal to accept delivery, additional delivery costs may apply.

9. STORAGE OF READY GOODS

Once the Customer has been informed that the goods are ready for collection or delivery, the Customer shall accept the goods within a reasonable period or agree on an alternative collection date with the Seller.

If the Customer fails to collect or accept the goods within the agreed period, the Seller may charge a reasonable storage fee after prior notice, to the extent permitted by applicable law.

10. ACCEPTANCE OF GOODS

Upon receiving the goods, the Customer shall inspect:

• the condition of the packaging;
• the absence of visible damage;
• model conformity;
• dimensions;
• colour and finish;
• opening direction where applicable;
• completeness of the order;
• the quantity of goods received.

Any visible damage, shortages, or discrepancies must be reported immediately to the Seller and, where applicable, noted in the carrier's delivery documentation.

Once the goods have been accepted without remarks, they shall be deemed delivered in the agreed condition and configuration, except for defects that could not reasonably have been identified during normal inspection.

After installation, cutting, drilling, painting, modification, processing, or any other alteration of the goods, claims regarding visible defects that could have been identified before such actions commenced shall not be accepted.

11. INSTALLATION

Installation of doors, hardware, handles, sliding systems, and related products constitutes a separate service and is performed only upon separate agreement.

If installation is carried out by third parties not authorised by the Seller, the Seller shall not be responsible for installation quality, installation-related damage, improper adjustments, misuse of components, or failure to follow manufacturer instructions.

Before installation, the Customer or installer must verify that the products correspond to the order and are suitable for installation.

12. RIGHT OF WITHDRAWAL AND RETURNS

The Customer who qualifies as a consumer has the right to withdraw from the distance contract in accordance with the applicable laws of the Republic of Latvia.

The return procedure, withdrawal form, conditions, deadlines, and refund procedures are available on the "Returns and Refund Policy" page.

The Customer shall return goods in accordance with the published return policy.

Returned goods must be unused, undamaged, complete, and suitable for resale as new goods, except where defects are not attributable to the Customer.

The Customer shall be responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

13. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The right of withdrawal shall not apply where permitted by applicable law, including where:

• goods are manufactured according to the Customer's specifications;
• goods are personalised or custom-made;
• goods have been specially ordered for the Customer;
• goods have been installed, altered, cut, drilled, modified, or otherwise processed;
• goods have lost their commercial appearance or completeness due to the Customer's actions.

14. REFUNDS

Where withdrawal rights are validly exercised, refunds shall be processed in accordance with applicable legislation and the published return policy.

The Seller may withhold reimbursement until the goods have been received back or proof of return has been provided.

The Seller may reduce the refund amount proportionally if the value of the goods has decreased due to the Customer's actions.

15. WARRANTY AND PRODUCT CLAIMS

The Customer's statutory rights regarding product conformity and quality are governed by the laws of the Republic of Latvia.

Warranty coverage does not apply to defects resulting from improper storage, installation, use, mechanical damage, normal wear and tear, exposure to unsuitable environmental conditions, unauthorised repairs, modifications, or failure to follow manufacturer instructions.

16. LIABILITY

The Seller's liability shall be limited to the extent provided by applicable law.

The Seller shall not be liable for indirect damages, loss of profit, project delays, third-party expenses, or other consequential losses not directly caused by proven defects or breaches attributable to the Seller.

17. PERSONAL DATA

Personal data is processed in accordance with the Seller's Privacy Policy available on www.klikshop.lv.

18. FORCE MAJEURE

The Seller shall not be liable for failure or delay in performance resulting from circumstances beyond its reasonable control, including governmental actions, war, emergencies, epidemics, strikes, logistics disruptions, supplier delays, communication failures, transportation interruptions, or similar events.

19. DISPUTE RESOLUTION

The parties shall first attempt to resolve disputes through negotiation.

If no agreement can be reached, disputes shall be resolved in accordance with the laws of the Republic of Latvia.

Consumers may also seek assistance from the Consumer Rights Protection Centre of Latvia or other competent authorities as provided by law.

20. FINAL PROVISIONS

This Agreement shall be governed by the laws of the Republic of Latvia.

If any provision of this Agreement is found to be invalid, the remaining provisions shall remain in full force and effect.

This Distance Purchase Agreement becomes effective upon publication on www.klikshop.lv.